Our corporate values support the delivery of our mission by outlining a set of principles that apply to everyone who works for Crystal and set the standard by which internal and external stakeholders can judge us. They not only provide the practical framework that supports our strategic future, but also a code of conduct which informs all of our business operations. They are crucial to our corporate culture and are actively applied in our day-to-day operations. They are reflected in Crystal’s Team Charter, integrated into policy and procedure by our ESG Framework, and serve as a crucial element of the induction program for any new Crystal employees. Our extensive induction process includes attention to our core mission, history and code of ethics and is followed up with dedicated mentoring. These principles are a crucial element of any induction program for new co-workers.
Responsibility underpins every business decision made at Crystal. As a lender, we are committed to the avoidance of over-indebtedness for our customers. We treat our customers fairly, with care and due forbearance, and are market leading in our approach to transparency in loan conditions. This commitment extends to our attitude towards employees, business partners, the community and the environment.
We endeavor for complete transparency in all our interactions with stakeholders and clients. Our customers should always be able to compare costs, terms and conditions of a loan, and understand the consequences of non-payment. Crystal’s relationship with clients, staff, funders and with wider society is based on transparency, frankness and fairness.
Long-term, equitable and customer-focused relationships. The cornerstone of Crystal’s approach is care towards customers and sustainability.
Our product design, lending standards, distribution channels and customer interfaces are all focused on access. We are always accessible to our clients, business partners and to each other.
Innovation and constant improvement are how Crystal and our people work. We love technology and we encourage creativity. Innovation is life.