Crystal aims to protect and contribute positively to the long-term livelihoods of our customers and aims to engage Crystal clients and colleagues with sustainable development. The Social Impact Measurement Methodology is the most direct way by which Crystal ensures that our services positively affect our customers.
Responsible lending is a cornerstone of our business principles. We issue loans on the basis of affordability. Our communication with customers is clear, transparent and user-friendly. We display forbearance in dealing with customers if they find themselves in a difficult situation. Crystal follows NBG regulations related to ethical collection methods. We are committed to fair treatment and care towards vulnerable customers.
We monitor nor only the way we conduct our business but we also proactively manage our social performance by setting annual social targets.